Contact information

CONTACT INFORMATION

Last updated: March 2025

If you have any questions, concerns, or requests regarding your order, our products, or any of our policies, please do not hesitate to reach out. We aim to respond to all enquiries within 2 business days.

1. CONTACT DETAILS

Trade name: Reflejos
Address: Stationsweg 28, 1382 AB Weesp, Netherlands
Email: contact@reflejos.nl
KVK: 95705325
VAT: NL0055170001B91

2. CUSTOMER SERVICE

For all customer service enquiries — including questions about orders, shipping, returns, and products — please contact us at contact@reflejos.nl.

Please include your order number in your message where applicable, as this will help us assist you more efficiently.

3. RESPONSE TIMES

We respond to all enquiries within 2 business days (Monday to Friday, excluding Dutch public holidays). During periods of high demand or promotions, response times may be slightly longer. We appreciate your patience.

4. COMPLAINTS

If you have a complaint about our products or service, please contact us at contact@reflejos.nl with a clear description of the issue. We will do our best to reach a satisfactory resolution.

If we are unable to resolve your complaint directly, you may also contact the Dutch consumer dispute body:

Geschillencommissie (Netherlands Disputes Committee)
Website: www.degeschillencommissie.nl

Alternatively, EU consumers may submit complaints through the European Commission's Online Dispute Resolution platform:

https://ec.europa.eu/consumers/odr

Reflejos — Stationsweg 28, 1382 AB Weesp, Netherlands | VAT: NL0055170001B91 | KVK: 95705325